Terms & Conditions:
The following terms and conditions apply to all companies and or persons or other entities (“you” or “I”) that are attending any workshop organized by or at Urban Artisan, LLC. Please ensure you have read and understood the following:
Registration
Project selection and customization information for your project is required at the time of booking on our registration form. Please be sure to double-check your spelling and information to ensure your project stencil and materials will be ready for you at the start of class. Urban Artisan will not be held responsible for any text or other errors you make during registration and a recut fee will apply for materials needing to be recreated.
Advertising and Promotional Materials
You agree that we may include your details in any promotional materials relating to Urban Artisan. We are not liable for errors or omissions contained in such information.
Unless otherwise stated, the copyright for any such promotional materials and any materials used at Urban Artisan (including information acquired during an Urban Artisan workshop) belongs to us and may not be reproduced in any medium without our prior written consent.
You may use such materials for your own private purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.
We reserve the right to change the published program (including workshop scheduling) or materials as we think fit.
Workshop Cancellation Policy
Workshop Cancellation Policy (all workshops, unless otherwise noted below): Due to the custom nature of our studio, registration fees are non-refundable. Registration cancellations made at least 7 days in advance of a workshop will be subject to a $20 transfer fee and granted a class credit for a future workshop (to be used within 30 days).
Ex: Saturday 6:00 workshop, cancellation would be needed the Saturday before by 6:00 PM (we are sorry for the inconvience, but it is often difficult to fill seats at the last minute).
Late Notice Cancellation (all workshops, unless otherwise noted below): Any notice given less than 7 days prior to a workshop is non refundable. Guests can opt to pick up the materials within 3 days (a $10 kit packaging fee will apply).
Special Events: Registration fees are non refundable (and will not be provided a workshop credit) Cancellations to a special event workshop will be subject to a $20 packaging fee (materials will be held for 3 days). Please note, we cannot guarantee the freshness of any perishable food items (if applicable) if not picked up the same day. Special event cancellations and no shows will not be moved to a future workshop. No refunds.
No Show: Any guest that is a no-show will forfeit the missed session. The custom-created materials will be kept on hand for 7 days to be picked up/take home (a $10 packaging fee will apply).
Our sole liability in relation to any cancellation, postponement, or change shall be limited to the price paid by you for such workshop and we shall not be liable under any circumstances for any consequential losses.
Other Cancellation Policies: If for any reason Urban Artisan deems it necessary to cancel or reschedule a workshop due to hazardous weather or other unforeseen circumstances, all registered guests will be notified as early as possible. In the event a workshop is cancelled due to an unforseen event, guests will have the option to transfer to the rescheduled workshop (or attend the same workshop within 90 days), using original materails created. Workshops cancelled that materials have been created for: Guests can opt to pick up the materials (within 3 days). No packaging fee will apply for workshops Urban Artisan elects to cancel).
Due to staffing, Urban Artisan reserves the right to cancel any event with less than 6 registered guests. Registered guests will be offered an alternate date or full refund. If you are offered a credit, vouchers expire 30 days after issue date.
Late registration requests are reviewed on an individual basis and dependent on time constraints, available staff to prepare materials, and seat availability.
Private Party Terms & Conditions
Private events can be booked (which allows the use of the entire studio) and we also allow private table bookings for open studio events.
A 20% deposit (this is based on the expected head count) is required to reserve the date/time. The deposit comes off the total of your private group. Deposits are non refundable.
The total is due 72 hours prior to the workshop date. If you prefer to bring a check, the balance is due upon arrival. If payment is not received within 7 days of the workshop any overdue and unpaid balances will be charged interest at 1.5% per month, charged daily until the balance is paid in full. Failure to pay within 90 days will result in interest plus a $150 open invoice and accounting fee.
Guest registration policy: We require all attendees to register and provide complete customization information for their project at least 72 hours in advance so we can prepare the materials for your party. Any guest not registered for a private event before 72 hours will result in a $20 late/rush fee upon registration.
Private group registration is the same price as our public workshops, this includes kids parties. During kids parties, a responsible adult is required to attend.
Project Change Request
If you would like to make changes to your project, we would be happy to accommodate your request for a $10 design and stencil recut fee. If the materials have not been prepared, no charge.
Age Restriction
Due to the tools, paint/stain, and other material used, children under the age of 16 are not permitted to attend the hat burning workshop. Guests under 21 will not be allowed to attend the cocktail workshops (no exceptions). Children are allowed at all other workshops, with parent supervision. If a participant brings a child to the cocktail or hat burning workshop they will be asked to rebook for a different workshop (refund will not be provided - a $20 transfer fee will apply - workshop credit must be used within 30 days).
Late Arrivals
If you are late to a workshop or prevented from attending due to travel delays or any other circumstances, best efforts will be made to accommodate. However, Urban Artisan shall not be obliged to provide you with a refund or to wait to start the workshop until you arrive. Guests arriving more than 30 minutes late, will be offered a workshop kit to take home (a $10 fee will apply).
Photography and Filming
We may wish to photograph or film our workshops and reserve the right to do so for the purposes of promoting Urban Artisan or otherwise. You consent to us (or any other person attending the workshop) photographing or filming you and any persons attending the workshop with you. You may photograph or video the workshop for private use only.
Safety Waiver
I understand that I will use and/or be exposed to heat tools, drills, hammers, nail guns, nails, sandpaper, paint, and oil-based stains during Urban Artisan workshops. I agree to be responsible for any damages to Urban Artisan’s tools, equipment, or facilities, to the extent and in the percentage, I cause such damages.
If I act in any way that in the opinion of the Urban Artisan staff is likely to cause any harm or nuisance to any person at the workshop, I will be required to leave the facility and Urban Artisan will not be liable to refund my registration fee or any other payment.
I recognize there may be certain inherent risks in participating in Urban Artisan workshops. I agree to take precautions and observe all Urban Artisan policies, recommendations, directions, rules, and warnings; whether provided orally or in writing. I assume full responsibility for personal injury to myself.
I further agree to release and discharge Urban Artisan, LLC for any injury, loss or damage that may arise out of my participation in Urban Artisan workshops or my presence in the Urban Artisan, LLC facility whether caused by me, Urban Artisan or any third party.
I agree to indemnify and defend Urban Artisan, LLC against all claims, causes of action, damages, judgments costs or expenses including reasonable attorney’s fees and other litigation costs which may in any way arise from my participation in Urban Artisan workshops or my presence in the Urban Artisan, LLC facility.
I HAVE READ THE URBAN ARTISAN POLICIES AND THIS SAFETY WAIVER AND UNDERSTAND THEM. I FURTHER UNDERSTAND THAT BY CHECKING THE “ACCEPT POLICIES” BOX, I VOLUNTARILY SURRENDER CERTAIN LEGAL RIGHTS THAT I MIGHT OTHERWISE HAVE